Travel Information

Passenger Advice | Advance Passenger Information (API) | Air Passenger Rights | Anti Social Behaviour | Airlines Banned within the EU | UK Entry Clearance | Pet Travel

Passenger Advice

• Be aware of your Air Passenger Rights.
• Check the Foreign & Commonwealth Office (FCO) information.
• Check the NHS Health Advice for Travellers.
• Bookings are recommended that have protection with ABTA and ATOL members.
• Medication for use on the flight should be accompanied by a letter from the GP.
• Check that your medication is legal in the country that you are visiting.
• Understand other cultures and laws relating to alcohol and drugs.
• Do not rely on English being spoken at your destination. A phrase book is recommended.
• Check the validity, expiry dates and cash limit available on credit or debit cards.
• Take enough funds for the return ticket if not booked.
• Leave copies of travel documents and contact details with family or friends.
• Make contact with family or friends if they may be concerned about your welfare.
  
  

Advance Passenger Information (API)

For security reasons most EU States and other countries now require airlines to provide details about their passengers before they travel. This is known as Advance Passenger Information (API).

All the required API information (full name, nationality, date of birth, passport number) is on the traveller's passport. Passengers need only present their passport at airport check-in and the airline's representative will then be responsible forwarding the information.

Airlines may also may also offer passengers the opportunity to register the required API information before arrival at the airport either through their websites or travel agents.

Air Passenger Rights

The European Commission's Air Passenger Rights poster is displayed at the airport.

Under European Commission Transport law, passengers have certain rights when travelling by air with European airlines. All European airlines, travel agents, tour operators and all other businesses involved in providing air transport services must observe your rights. These relate to issues such as your right to receive accurate information about flights and reservations, obligations of travel agents and liability in the event of:
Denied Boarding, Cancelled Flight, Long Delays, Baggage, Injury & Death in Accidents, and Package Holidays.

In the event of a delay, for whatever reason, most reputable companies will follow the guidelines set out in the ABTA 'Recommended Practice on Flight Delays' and the airline may be obliged to provide assistance under EC Regulation 261/2004. 
Further details from: UK European Consumer Centre

In the event of a delay to a charter flight, the operator shall ensure that as early as possible there must be communication to customers of reasons for and the extent of any delays, together with an obligation to make appropriate welfare provisions to customers. The following minimum welfare standards should apply:

• In the event of a delay exceeding 3 hours, customers should receive light refreshments.
• In the event of a delay exceeding 6 hours, customers should receive a main meal.
• In the event of a longer delay, wherever possible, customers should receive meals and accommodation appropriate for the time of day.

In the event that an operator uses scheduled flights, it shall be incumbent upon the operator to approach the relevant carriers with a view to the carrier implementing appropriate standards of welfare provision and communication of information in the event of flight delays.

Most UK airlines and airports have signed up to voluntary commitments or Recommended Practice from the Air Transport Association (IATA) on passenger service. These commitments cover issues such as information, refunds, assistance during delays, complaint handling and passengers who have reduced mobility and the Citizens Advice Bureau's Air Travel Advice has full details of your rights. These commitments are in addition to your legal rights.

Antisocial Behaviour

Action by Airport Staff – Refuse Boarding

Staff of Exeter International Airport will not permit any person to board an aircraft if:

• There are reasonable grounds to suspect a passenger of being under the influence of alcohol or drugs.
• The passenger is acting recklessly, negligently or in an aggressive manner to staff. 

Airport management will support the decision of airport staff to refuse embarkation, without compensation, to any passenger that may endanger an aircraft or its occupants and will refer all matters of an unruly behaviour to the Police.

Action by Police - Fixed Penalty Notice

Fixed Penalty Notices may be issued by a Police officer at the airport where there are incidents of antisocial behaviour. Fixed Penalty Notices for public disorder offences are issued under Section 1-11 of the British Criminal Justice and Police Act 2001. The offences for which notices can be issued include:

• Being drunk and disorderly in a public place.
• Threatening behaviour or language and "behaviour likely to cause harassment, alarm or distress to others". 
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Airlines Banned within the EU

The Aviation safety standards in Europe are amongst the best in the world. However, to improve safety in Europe further, the European Commission, in consultation with Member States' aviation safety authorities, has decided to ban airlines found to be unsafe from operating in European airspace and issued a List of Airlines Banned within the EU.

UK Entry Clearance

The Home Office states that if you are currently outside the United Kingdom, you may need to apply for entry clearance before you travel. The entry clearance process for the United Kingdom is run by UKvisas through the British diplomatic posts around the world.

Pet Travel

There is no animal holding unit at Exeter and the airport is not licensed to bring animals into the country.  However, Flybe will arrange for recognised assistance dogs to travel on domestic flights and on international routes from Exeter.

Airpets will offer alternative services through other airports and owners of animals travelling to the UK under the Government's Pet Travel Scheme should be aware of the latest regulations.