Car Parking

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BEFORE MAKING A BOOKING

Can I book at short notice? 

We recommend to book in advance, limited products are available to book up to 2 hours prior to your arrival time at the airport. All Car Park bookings are subject to availability we reserve the right to withdraw availability at its entire discretion for a given date.

How far ahead can I book?

You can book up to 12 months in advance.

Do I need to hand my keys in?

All our car parks are self-parking facilities meaning there is no requirement for you to hand over your keys.  Please take them with you when you travel.

Does booking guarantee me a space?

Yes, by booking in advance you are guaranteed a space in your chosen car park, however we do not allocate a specific parking bay to your booking.  Please park in any available bay within the car park booked

Are there any height restrictions in place?

There is no height restriction in our car parks.

Are there Electric charging points available?

There are currently no electric charging points at our airport.

MAKING A BOOKING

How do I make a booking?

To make your booking visit the Official Exeter Airport Parking  Select your entry and exit dates and times then click ‘Book now’.   You will be offered the parking options available for your stay.  Once decided, click ‘Book now’ to complete your passenger, vehicle, and payment details.

What payment methods are accepted?

When pre-booking your parking, there are several payment methods accepted including Visa Debit, Visa Credit, MasterCard Debit, MasterCard Credit, and American Express.

Why is there no availability for the dates I am trying to book?

If you cannot find availability for a particular product it is likely that the product is either fully booked or you have not met the booking conditions for that particular product.  It is unlikely that you will find no availability, however, if you do please contact us for assistance using the Contact Form.

Why do you need to know my car registration number?

Our entry and exit barriers work using a number plate recognition system (ANPR) and will rise automatically as you approach the car park.  If we do not have the correct number plate for your booking the barrier will not rise.  This will mean you need to take a ticket to enter and could incur additional costs.

What happens after I have made my booking?

• You will receive an on-screen confirmation which details your booking reference and instructions.
• Please check these carefully as any errors in the booking information could delay your entry to the car park and possibly incur additional charges on exit.
• A booking confirmation email will also be sent to the email address provided.
• Please ensure that your vehicle registration details are correct as this is used to give you entry to and exit from the car park.
• If you will be arriving at the airport in a different vehicle than originally planned, please use ‘Manage my Booking’ to amend your registration number prior to arrival at the car park.
• You are responsible for supplying a valid email address and we cannot be held responsible for the non-delivery of booking confirmation emails due to transmission failure or incorrect address details. Failure to receive the confirmation email has no bearing on the status of your booking. The booking is valid but please check your email junk or spam folder.

 

MANAGING YOUR BOOKING

How do I AMEND my booking?

Amendments may be made by logging into your account with the password received when the booking was made and using the ‘Manage my Booking’ option.  Alternatively, please complete the Contact Form and we will process the changes for you.

 

Please note amendments can only be made before the booking commences. For Standard Products up to 24 hours prior and, for Flex, up to 2 hours prior to your booked entry time.

If you have NOT BOOKED DIRECTLY with Exeter Airport and used one of the third-party sales agents (e.g., Holiday Extras), please contact them directly to make the required changes.

Please note – amendments to the dates of stay are subject to the terms and conditions of your booking. Certain promotional products cannot be amended, as indicated at the point of booking.  If you booked during a sale or at a lower price and that rate is no longer available, the new rate will apply.

How do I CANCEL my car park booking?

Cancellations must be made at least 24 hours prior to your booked car park entry time/date for Standard Products and up to 2 hours prior for Flex Bookings. Cancellations are subject to the terms and conditions of your booking. Where specified in the product details, some special offer bookings cannot be amended or cancelled.

Cancellations may be made by logging into your account with the password received when the booking was made and using the ‘Manage my Booking’ option.

 

Alternatively, please complete the Contact Form and we will process the cancellation for you.

If you have NOT BOOKED DIRECTLY with Exeter Airport and used one of the third-party sales agents (e.g., Holiday Extras) please contact them directly.

Please note – Bookings made less than 24 hours before your car park entry time for standard products and 2 hours prior for FLEX, cannot be cancelled and are non-refundable.

What should I do if my booking reference is not recognised?

If you are trying to amend or cancel your booking online via the Official Exeter Airport Parking website and your booking reference is not recognised, it is likely that the booking has been made through a third-party site.

If you have NOT BOOKED DIRECTLY with Exeter Airport and used one of the third-party sales agents (e.g., Holiday Extras) please contact them directly.

What do I do if I have not received my booking confirmation?

If you have not received your booking confirmation email, then please first check your email junk folder. If it is not in there, please contact us for assistance using the Contact Form.

How do I obtain a receipt for my pre-booked parking?

Please login to the ‘Manage my Booking’ and select the option to re-print email. If you are still experiencing issues please contact us for assistance by using the Contact Form.

Do I have to tell you if I am coming in a different car than I said when I booked?

If you are travelling in a different car, please let us know the new number plate to make entry and exit seamless. You can do this online within ‘Manage my Booking’.

 My booking is showing a PREAUTH status.

If your parking booking shows as PREAUTH please wait 5 to 10 minutes for the payment to be processed and the booking confirmation to be emailed to you. If you don’t receive the confirmation, please contact for assistance by using the Contact Form.   Please DO NOT make another booking as your booking could then be duplicated.

 My booking is showing a pending status.

If your parking booking shows as pending this means that your payment has not yet been taken. If this occurs, please check with your bank. Please DO NOT make another booking or your booking could be duplicated.  If you don’t receive the confirmation after a few minutes, please contact us for assistance by using the Contact Form.

 

AT THE CAR PARK

What do I do when I get to the car park?

Your booking confirmation will have instruction on what to do when you get to the car park. These vary depending on which parking product you have booked.

How do I use my car parking reservation?

You do not need to print off your parking confirmation. On arrival, please drive up to the barrier. The system will recognise your registration number and the barrier will lift to let you in to the car park.

If the barrier does not lift DO NOT press for a ticket and instead press the ‘Help’ button to speak to a car park operator who will give you access to the car park.

Once you have entered the car you please proceed to park in a bay relevant to the parking product you have booked. Full instructions can be found on your confirmation email but if you are not sure there are signs that you can follow.

On departure

The car park uses a number plate recognition system to match your vehicle to your reservation.  Please drive slowly to the exit barrier to enable the ANPR to recognise your vehicle and allow 30 seconds for the barrier to open automatically.

If the system failed to recognise your vehicle on entry and you were issued a ticket, please insert the ticket provided into the exit machine.

Any additional stays outside the pre-booked period will be charged at the overstay rate of £20 per day or part thereof, which can be paid at the exit barrier using your bank card or Google / Apple Pay. If there are any other charges or the barrier does not rise, please press “Help”, and speak to the operator.

What if I arrive early before my pre-paid parking period?

Please ensure that you arrive at or after the time selected on your booking.  We do allow 2-hour grace period either side of the booked times but if you arrive too early additional charges will apply.

What happens if I damage another vehicle?

In the unlikely event of this happening, you must report the incident to the car park team.  Please use the closest intercom or go to the Information Desk located in the Departure Terminal to contact the car park team.  Please do not leave the car park without reporting the incident. T’s & C’s apply.

What happens if my vehicle is damaged in the car park?

In the unlikely event of this happening, you must report the incident to the car park team.   Please use the closest intercom or go to the Information Desk located in the Departure Terminal to contact the car park team.  Please do not leave the car park without reporting the incident. T’s & C’s apply.

 

OTHER INFORMATION

How do I register a complaint or comment?

If you would like to register a complaint or provide feedback on your parking experience, please complete the Contact Form.

For any other issues …

If you did not find the answer above or, to make a booking with the call centre, please use the following ways to contact us:

• Email
• Contact Form

Departing Drivers Information: •        Follow signs for the appropriate Car Park (See map) and wait at the barrier. •        The automatic number plate recognition (APNR) system will read the car registration at the entry barrier. •        The barrier will lift, allowing entry. If the number plate is not recognised, please use the ‘call button’. Do not press for ticket. •        The car parking ticket issued may be required on exit. •        Drivers should only use the marked parking bays. Returning Drivers Information: •        Return to the car. •        Drive to the exit where the automatic number plate recognition (APNR) system will read the car registration and the barrier will lift to allow exit. •        If the number plate is not recognised or for any other issues please use the ‘call button’. Do not press for ticket. •        We hope to see you again. Please see Terms and Conditions for other information

Car Park P1 : Up to 30 mins = £5.00 | 30 – 60 mins = £7.50 | 1 – 2 hours = £10.00 | 2 – 4 hours = £15.00 | 4 – 12 hours = £20.00 | 12 – 24 hours = £45.00
Car Park P2 : Up to 30 mins = £5.00 | 30 – 60 mins = £7.50 | 1 – 2 hours = £10.00 | 2 – 4 hours = £15.00 | 4 – 12 hours = £20.00 | 12 – 24 hours = £35.00
Car Park P4 : Up to 30 mins = Free    | 30 – 60 mins = £2.00 | 1 – 4 hours = £5.00 | 4 – 12 hours = £12.00 | 12 – 24 hours = £25.00

Periods above not bookable –  Save up to 70%* on tariff below when booking in advance
Season variations apply *based on 2 weeks off peak. The following tariffs apply for non-booked parking.

Stay Length	Car Park P1	Car Park P2	Car Park P3	Car Park P4
1 Day	£45.00	£40.00	£30.00	£30.00
2 Days	£80.00	£70.00	£55.00	£55.00
3 Days	£100.00	£90.00	£70.00	£70.00
4 Days	£130.00	£125.00	£100.00	£100.00
5 Days	£150.00	£140.00	£130.00	£130.00
Per additional 24 hours (or part thereof)	£35.00	£35.00	£30.00	£30.00

 

Please find the Car Park Terms and Conditions available to view here

There are no vehicle height restrictions at the car park entrances and exits. Vehicle width restrictions are limited to our standard space size of 2.4m x 4.8m. Drivers of large and long wheelbase vehicles may use the car parks, but are advised that if their vehicle restricts the use of other car parking bays, the airport reserves the right to charge for the extra space. Please see terms and conditions: 7.5 The driver must park in the marked bays provided. 7.11 We reserve the right to charge an excess fee for any vehicles using more than one car parking space at the rate of the current roll-up rate per stay day.

From time to time Exeter Airport hosts the RAF Red Arrows display team, the Battle of Britain Memorial Flight and other aircraft of interest. When the airport has confirmation of movements the approximate times are posted in the information section of the Flight Arrivals and Departures page (under today’s flights).

Parking for viewing is only permitted in Car Park P4  at a special discounted rate: £5 for up to 4 hours.  If paying by  card please do so at the Car Park P4 barrier on exit.   Cash payments must be made at Car Park P2 office before using Car Park P4 for viewing