Exeter Airport has been rated one of the best airports in the UK for customer experience and has received ‘Recommended Provider’ status by consumer champion Which?
The prestigious recognition comes as part of Which?’s annual airport survey of its members, seeking their feedback on a variety of airport experiences.
A customer score is calculated based on a combination of overall satisfaction and likeliness to recommend to others.
Exeter Airport had a customer score of 77%, putting it among the top five airports in the country and fourth overall. Exeter’s sister airport Norwich Airport was ranked third (78%), with London City taking second place (80%) and Liverpool (John Lennon) Airport ranked number one with a score of 81%.
In April this year, Which? surveyed almost 5,000 members about their experiences at UK airports in the previous 12 months. Respondents were invited to rate the airports across 11 categories, including seating, staff, toilets and queues at check in, bag drop, passport control and security.
On the whole, the consumer champion found smaller airports once again performed better than their larger rivals this year – with respondents reporting shorter queues, and a generally less stressful experience.
Stephen Wiltshire, Managing Director of Exeter Airport said: “We’re absolutely delighted to be recognised as one of the leading airports in the UK for customer experience by Which?. It truly reflects the hard work and dedication of our team at Exeter Airport, who go above and beyond to ensure every passenger enjoys a seamless and pleasant journey.
“Being rated so highly by our passengers, who directly benefit from our services, is particularly gratifying and underscores our ongoing commitment to excellence. This achievement, alongside our growth and the introduction of new routes, demonstrates our commitment to enhancing passenger satisfaction and strengthening regional connectivity.”
The accolade follows continued passenger growth at Exeter Airport which saw numbers increase by 8% in the year to March to 435,000 passengers across a range of 25 domestic and international routes.
That growth looks set to continue with Ryanair having started a new route to Palma in Majorca this summer. And TUI, the airport’s biggest operator, has already confirmed that it will base a second aircraft at Exeter Airport next summer, adding 80,000 seats.
Exeter Airport directly employs 275 people and supports hundreds more jobs in the local economy. As well as providing passenger services it supports pilot training, military operations and the maintenance, repair and overhaul of aircraft, and is pioneering research into sustainable aviation.
Exeter Airport is owned and operated by Regional & City Airports (RCA), part of Rigby Group plc. RCA also owns and operates Norwich Airport and Bournemouth Airport and holds a management contract for Solent Airport.
To view the full Exeter Airport schedule see here.
